Shipping & Returns

Shipping Windows. We ship frozen goods every Tuesday*

Ice Cream: 

We want to make sure that your ice cream pints arrive frozen. We ship all of our ice cream from Logan, Utah, with a block of frigid dry ice, next-day or two-day deliveries. If the transit takes any longer which can happen due to circumstances out of our control, it may arrive melted. If it does, we have insured your package and you can submit a claim to have a new batch sent to you. Submit a claim through Route shipping insurance here.

To avoid the weekend when carriers do not make home deliveries, we only ship on Tuesdays.

  • All orders placed after Tuesday at 11:00 am will be shipped the following Tuesday*

Once it ships you'll receive an email with tracking, and you can follow it along every step of the way.

Purchase 6 pints or more and receive FREE SHIPPING to the Western States.

Purchase 6-12 pints and ship to the Eastern states for $30.00.

Purchase 12 pints or more and receive FREE SHIPPING to the Eastern States.

Gift Boxes:

Gift boxes ship Monday - Friday.

  • Monday - Friday, orders placed by 11AM, M-F will be sent the same day*
  • Friday after 11AM - Sunday, orders placed will be sent on Monday*

* Excluding holidays.

Dry Ice

Our frozen shipments contain ten pounds of dry ice, placed inside of a foam insulative cooler that contain your ice cream. When opening the foam cooler do not handle dry ice directly or have it come in contact with eyes. Learn more here.

Shipping Insurance

Orders that have been damaged in transit due to delay or other misfortune can be sent again. This service is already paid for with your package. If your goods have been damaged in transit, please submit a claim through Route Package Insurance here.

General Shipping Information

Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

Returns Policy

 

Ice Cream: Ice Cream is not returnable. Please Contact Us if there are any concerns with your order.

 

Gift Boxes: You may return most new, unopened items within 30 days of delivery for a full refund. Return shipping costs will be paid by the purchaser unless the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.